Amazon off campus drive for IT Support Associate

Amazon off campus drive for IT Support Associate

IT Support Associate

DESCRIPTION

People can find and discover anything they want to buy online and we thrive to be Earth’s most customer centered company. What we do is hire the best minds on the planet and put them in an environment where they never will stop seeing how we can improve the experience for customers. The company has built innovation and creativity in its DNA and it does not stop anywhere in its hierarchy. We tackle tricky technical and business problems, all while being rather ingenious and simple. We’re doing history and the great news is it’s just starting.

Responsibilities include, but are not limited to:

1. Effective Communication Skills: Proving expertise of clear and succinct communication. In this role there will be interaction with Amazon Internal customers including APAC/EMEA/AMER Operation /IT team/Customer support.

2. All this, following standard operating procedure (sop) is vital in molding consistency and efficiency in daily operations.

3. Basic Knowledge on IT Troubleshooting on end user devices: Identifying competence in dealing with problems of the computers, laptops, printers, and scanners on the client devices.

4. Different OS basic Understanding and troubleshooting skills OS such as Windows and Linux

5. Time on this position will require the employee to work a rotational shift. Working in 24*7 operating environment and providing real time customer experience.

6. Adherence to OTS Service Desk Goals: CSAT, effectiveness to manage incidents in CSAT, meeting targets for Response and Resolution SLA.

7. This role will working out of Bangalore (BLR18) Corporate office.

There is a strong desire for a willingness to relocate where career advancement opportunities are located throughout the company.

BASIC QUALIFICATIONS

• Bachelor’s degree/Diploma

• 0 – 18 months of Relavant work experience.

• Good communication skills

PREFERRED QUALIFICATIONS

• Understanding of ITIL based Ticketing tools and Monitoring tools.

• The simple Knowledge, and Troubleshooting skill in Network.

CLICK HERE TO APPLY ===> APPLY LINK

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