Amazon Off Campus drive for Cloud Support Associate

 

Amazon Off Campus drive for Cloud Support Associate

Amazon has earned a reputation for excellence and Amazon Web Services India Private Limited (AWS India) — the local reseller of AWS — is now continuing that tradition to lead the world in Cloud technologies.

In AWS Sales, Marketing and Global Services (SMGS), we are responsible for driving revenue, adoption and growth with the largest and fastest growing small and mid market accounts as well as enterprise level customers including the public sector. The AWS Global Support Team works with the leading companies, and we strongly believe that business class support is vital to a successful customer experience. In addition, AWS Support engages with a significant worldwide customer base of customers that are leveraging AWS services to build mission critical applications on top of AWS

AWS Services brings developers and smal to big businesses the access to the latest horizontally scalable state of the art cloud infrastructure such as S3, EC2, AMI, Cloud Front, and Simple DB which powers; Amazon.com. Developers can create any type of business on AWS Plartform and grow their application with the increasing business needs. We're reaching out to help share and define our mission - to become Earth's most customer-centric company. The spirit of invention in our DNA drives us toward our evolution from a Web site, through becoming an e-commerce partner, to development platform. We invent elegant and simple solutions to complex technical and business problems, that we do every day. We are making history and the good news is that it’s only begun.

AWS Support is in operation 24/7/365. One of the requirements for working India Night Shift Hours is to play this role.

Key job responsibilities

But first and foremost the role is one of customer support – in The Cloud.

As a typical Support Engineer’s case, you’ll mainly focus on solving customers’ cases through various customer contact channels such as: telephone, email and live chat. You will apply advanced troubleshooting techniques to create custom solutions for our customers, as you thoughtfully work with customers rooting the issue to get to the core of a problem.

In addition to working through a broad range of technical issues, an AWS Support Engineer could coach or mentor new hires, assist with new hiring, write tools or script to support the team’s work, partner with development teams and triage complex issues or lead contact deflection initiatives, present and develop training for the team, work with leadership for process improvement and strategic initiatives to deliver better CX and to maintain standards, practices and policies of AWS globally.

Career development: To support your career goals we can help you advance opportunities within the organization.

Training: If you don't have the right skills there are training programs that we have to help you develop.

We also have training from our support engineers who are interested in travel, covering our sites, or focused summits.

A day in the life

• Exploit ground breaking technologies.

• Solution to our customers’ individual need through the use of advanced troubleshooting techniques.

• Engage with leading technologists around the world and solve customer problems.

Commission to partner with Amazon teams in India to reproduce, reproduce and fix customer problems.

• Take the opportunity to give your deep customer support experience to help Amazon teams in India improve services.

• Be able to drive customer communication during critical events.

• Deliver projects that enable improvement of our customers’ technical support experience and support related processes.

Mentorship & Career Growth

In pursuit of Earth’s Best Employer we’re constantly raising our baseline for performance. That’s why you’ll find that you can waste no time in accumulating an infinite amount of knowledge sharing, mentorship and all other professional-carrying resources available that will aid you in becoming a better rounded professional.

Work/Life Balance

We value work-life harmony. We strive for flexibility as a part of working culture, it doesn’t mean that achieving a success at work should ever cost us any sacrifices at home. If you are supported in work and at home you can achieve anything in the cloud.

BASIC QUALIFICATIONS

- Experience of 0-1 years in System Administration OR Database Optimisation OR Network administration OR Devops OR Big Data Analysis. Java, Perl, Ruby, C#, and/or PHP programming / scripting experience

Experience troubleshooting / Support

- Excellent oral and written communication.

PREFERRED QUALIFICATIONS

- OS concepts: Basics, Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). TCP/IP, DNS /Database concept knowledge

- Above average customer focus & multi tasking skills

- Exposure to Cloud computing

Excited about technology, & a self starter.

- Work ready in India night shift

CLICK HERE TO APPLY ===> APPLY LINK